Techs Diary

11

Webroot SecureAnywhere antivirus and Windows XP update

admin June 20, 2013

Webroot SecureAnywhere antivirus is a fantastic antivirus/internet security product. However in some cases it might be a little too good. I’m about to tell you about such a case.

It can be a common occurrence in the IT world where an antivirus, firewall or internet security product can make your life a misery, particularly when attempting to install other software. Webroot SecureAnywhere Antivirus is one of these which can cause unnecessary pain.

It was only yesterday that it decided to give such trouble. Whilst working on a Windows XP system (although outdated Win XP is still used by many people due to it’s robustness), I noticed it was running service pack 2. The software I needed to install required service pack 3. After downloading the update package from Microsoft and clicking on the setup file it all started quite well. However within 5 minutes the update would hang. Wouldn’t do anything, no errors, no install progress. Thinking it was just ‘one of those things’ I tried again. Same problem, it would hang. Rebooted into safe mode. Tried again. Same problem, hanging again. OK so at this point, I’ve decided to try to disable Webroot SecureAnywhere. NO OPTION AVAILABLE! WHAT?!?! An anti-virus which didn’t have the option to disable protection, not even temporarily. After much searching, and googling I’m not the only one who has had this problem. The only solution…..call in the IT guys. Even he couldn’t do it. He had to call through to a center and have it disabled on the server. Once it was disabled and removed from the system the Windows XP service pack 3 installed like a charm.

It really is a good antivirus though, it just has the ability to cause unnecessary pain.

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